Return, Refund & Shipping Policy – House of Divyaana

Thank you for shopping with House of Divyaana

We aim to provide the best quality products and customer experience. Please read our Return, Refund & Shipping Policy carefully.

Return Policy

If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 24–48 hours of delivery.

To initiate a return request, please contact us through:

Email: info@houseofdivyaana.com

Please include:

• Order number
• Product images
• Reason for return

Products must be:

• Unused and unwashed
• In original packaging
• With all tags and accessories intact

House of Divyaana reserves the right to reject returns that do not meet the above conditions.

Refund Policy

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing time may vary depending on your bank or payment provider.

Important Notes

• Shipping and handling charges are non-refundable.
• Any refund amount will exclude shipping costs.
• Customers are responsible for return shipping charges unless the product received was damaged or incorrect.

Shipping Policy

All orders are generally processed and delivered within 3–7 business days after successful payment confirmation.

Delivery timelines may vary depending on:

• Shipping location
• Courier partner availability
• Public holidays or unforeseen circumstances

Shipping Address

Please ensure that the shipping address and contact details provided during checkout are accurate and complete.

House of Divyaana shall not be responsible for:

• Delays caused by incorrect address details
• Failed deliveries due to customer unavailability
• Orders shipped to incorrectly entered addresses