Welcome to House of Divyaana

These Terms & Conditions govern your use of the website and services provided by House of Divyaana. By accessing, browsing, or purchasing from this website, you agree to comply with and be bound by these Terms & Conditions.

House of Divyaana reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of the website constitutes your acceptance of any revised terms.

1. General Information

By using this website, you confirm that:

• You are legally capable of entering into binding contracts.
• The information provided by you is true, accurate, and complete.
• You will use this website only for lawful purposes.

2. Product Information

We strive to display product colors, designs, fabrics, and details as accurately as possible. However:

• Actual product color may slightly vary due to screen resolution and photography lighting.
• Handcrafted and embroidered products may have slight variations in design, texture, or pattern.
• Product availability is subject to stock availability.

House of Divyaana reserves the right to discontinue or modify products without prior notice.

3. Pricing & Payments

• All prices listed on the website are in Indian Rupees (INR).
• Prices are subject to change without notice.
• Payments must be completed through the available payment methods on the website.

House of Divyaana reserves the right to refuse or cancel any order due to pricing errors, suspicious activity, or payment issues.

4. Order Confirmation

Once an order is placed successfully, you will receive an order confirmation through email or SMS.

Acceptance of your order and completion of the contract between you and House of Divyaana will occur once your order has been processed and dispatched.

5. Shipping & Delivery Policy

House of Divyaana delivers across India and selected international locations.

Delivery Timelines

• Orders are usually processed within 1–3 business days.
• Delivery timelines may vary depending on the shipping location and courier availability.

Delivery Conditions

• Delivery dates are estimated and may vary due to unforeseen circumstances.
• Delays caused by natural calamities, strikes, courier delays, or government restrictions are beyond our control.
• Customers are requested to provide accurate shipping details while placing the order.

If incorrect or incomplete shipping information is provided, House of Divyaana shall not be responsible for failed deliveries.

6. Cancellation Policy

• Orders can only be cancelled before dispatch.
• Once the order has been shipped, cancellation requests will not be accepted.

To request cancellation, please contact our support team immediately after placing your order.

7. Return & Exchange Policy

• Returns or exchanges are accepted only for damaged, defective, or incorrect products.
• Requests must be raised within 24–48 hours of delivery along with product images and order details.
• Products must remain unused, unwashed, and in original packaging.

House of Divyaana reserves the right to reject return requests that do not meet the above conditions.

8. Intellectual Property

All content available on the website including:

• Logos
• Images
• Product designs
• Text
• Graphics
• Website layout

are the intellectual property of House of Divyaana and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

House of Divyaana shall not be liable for:

• Indirect or consequential damages
• Delivery delays caused by third parties
• Technical issues or website interruptions
• Losses caused due to incorrect information provided by users

In any event, liability shall not exceed the value of the purchased product.

10. Third-Party Links

This website may contain links to third-party websites. House of Divyaana is not responsible for the content, privacy practices, or policies of such external websites.

11. User Conduct

Users agree not to:

• Use the website for fraudulent purposes
• Upload harmful or malicious content
• Attempt unauthorized access to website systems
• Violate any applicable laws while using the website

Any misuse may result in suspension or legal action.

12. Privacy Policy

Your use of the website is also governed by our Privacy Policy available on House of Divyaana